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Is your site down? Let’s restore service.

Identify the cause, restore service, then make sure it doesn’t happen again.

Emergency support

What we check

When you’re offline, one priority: restore service.

500 error, blank page, server no longer responding: we look for the cause wherever it is.

  1. 01

    Server

    Full disk, saturated memory, stopped service, expired certificate: the server’s state is checked first.

    • Disk
    • Memory
    • Services
  2. 02

    Application

    Failed update, plugin error, unreachable database: the application is diagnosed right down to its code.

    • Errors
    • Updates
    • Database
  3. 03

    Network and DNS

    Expired domain name, misconfigured DNS, overly strict firewall: the path to your site is checked.

    • DNS
    • Domain
    • Firewall

Our approach

Restore first, understand later.

Service comes back as fast as possible, then we address the cause so it doesn’t happen again.

  1. 01

    First response

    An engineer accesses your environment and assesses its state.

  2. 02

    Restoration

    Service is brought back online, even if it means working around the failure while it’s being fixed.

  3. 03

    Root cause

    The failure is analyzed and fixed at its root.

  4. 04

    Prevention

    Monitoring and recommendations, so you’re alerted before the next outage.

Frequently asked questions

A site that’s down.

What access do you need?

Depending on the situation: access to the server or hosting, the application and the DNS zone. We’ll help you recover them if you no longer have them.

How can I be warned before the site goes down?

With continuous monitoring: availability, resources, certificates and services are monitored, and alerts go straight to our engineers.

Managed servers

How quickly do you respond?

Every contract includes a guaranteed response time and a 3-hour guaranteed restoration time. With CRITICAL, critical support is provided 24/7.

Can you help if we are not clients?

Yes, without a managed services contract. Site down, hacked, slow or under a DDoS attack: we diagnose the issue, restore service and fix the root cause.

Emergency support

Your production,our responsibility.

A first 30-minute conversation to understand your environment and what’s at stake.

Emergency support