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Site hacked? Clean, secure, relaunch.

Analyze the intrusion, clean up, fix the vulnerability and return to production securely.

Emergency support

What we do

Cleaning isn’t enough. You have to close the door.

A site cleaned without fixing the vulnerability gets hacked again. We handle the intrusion end to end.

  1. 01

    Intrusion analysis

    Modified files, newly created accounts, access logs: we identify how the attacker got in and what they touched.

    • Logs
    • Files
    • Accounts
  2. 02

    Cleanup

    Malicious code, backdoors, redirects and injected content removed, from the files as well as the database.

    • Malware
    • Backdoors
    • Database
  3. 03

    Hardening

    Vulnerability fixed, updates applied, access credentials renewed and file monitoring put in place.

    • Patches
    • Access
    • Monitoring

Our approach

Contain, clean, bring back online.

Each step protects your visitors, your data and your reputation.

  1. 01

    Containment

    The site is isolated if necessary, to protect your visitors and preserve traces of the attack.

  2. 02

    Analysis

    Entry point, extent of the compromise and exposed data: you know what happened.

  3. 03

    Cleanup and fix

    The malicious code is removed and the exploited vulnerability is fixed.

  4. 04

    Back to production

    The site comes back online clean, under monitoring, with recommendations for what’s next.

Frequently asked questions

A site that’s been hacked.

How do I know if my site has been hacked?

Redirects to unknown sites, pages or links you didn’t create, a warning from your browser or hosting provider, suspicious emails being sent: if in doubt, it’s best to have it checked.

My site has been flagged as dangerous. What should I do?

Once the site is cleaned and the vulnerability fixed, we request a review from the search engines and security lists that flagged it.

How do I prevent it from happening again?

By keeping the application up to date and monitoring its files over time. That’s what our managed application services cover.

Managed websites and web applications

Can you help if we are not clients?

Yes, without a managed services contract. Site down, hacked, slow or under a DDoS attack: we diagnose the issue, restore service and fix the root cause.

Emergency support

Your production,our responsibility.

A first 30-minute conversation to understand your environment and what’s at stake.

Emergency support